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Q. What kind of Internet connection do I need to use the client?
A. You can use the client on most dial-up internet connections of 28.8K or faster.
Q. Do I need to buy any software to participate in chats?
A. No. The client is a simple, free, automatic download.
Q. How do I acquire updates to the client?
A. When you log into a room, the client will look for upgrades and install them
automatically. If you are not using ActiveX or the Internet Explorer web browser
then you will have to use the manual download provided and install the updated
client.
Q. Can I manually install the client?
A. Yes. You can manually download the latest client here.
Q. Where can I learn more about the client?
A. You can learn more about the client by taking one of the tours found on our
help page.
Q. "Record Presentation" is greyed out under the file menu. What
is required for me to be able to record?
A. Our software uses Windows Media Player Codec. You must have Windows Media
player 9.x installed to be able to take advantage of the recording feature.
Q. My text does not scroll?
A. You must drag the scroll bar to the bottom of the text chat window. Once
you have done this, the text chat window will scroll as people communicate via
the text chat feature.
Q. Can I use the client if I am behind a firewall?
A. Yes, but you must give the ivclient permission to communicate through the
firewall. Most firewalls will ask if you want to let this program communicate
on the Internet, you must choose "yes". Consult your firewall manual
for instructions.
Q. What file format is used to record?
A. We use the Windows Media file format to encode in ".wma".
Q. Will the client work on a Mac?
A. You can try a windows emulator. No support, however, is provided.
Q. What equipment will I need to use the ProJoba Webcast?
A. You will need a sound card, an inexpensive microphone (preferably a headset)
and a pair of speakers hooked up to your sound card. A multi-channel sound card
would be
your best choice.
Q. I am in the room, but no one can hear me while I am speaking. Why can't
they hear me?
A. Check your microphone volume ... it's the first slider on the lower left
corner on the bottom of the screen. If they still cannot hear you open the Windows
recording controls and be sure your microphone is selected as the input
device. The balance slider should be in the middle, and volume slider all the
way to the right.
Q. I am in the room and I can not hear anyone speaking. Why not?
A. Be sure your speaker volume is turned up. If it still does not work, be sure
your speakers are plugged into the right jack. If you can already hear sounds,
then sound is working on your computer. Be sure the blue bubble is appearing
next to the speakers name, and that they are not experiencing any
trouble with their system setup.
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